As part of its plan to improve how it handles over 1,500 inbound calls per week, Hexagon Housing engaged Business Systems to install Red Box Recorders’ Quantify system for call recording. The system includes PCI-compliant functionality to deal with card payments made over the phone. The call-recording system was installed and operational within eight weeks…
Business Systems & Red Box Recorders introduce PCI-compliant call recording at Hexagon HousingRead More →
041 - September 2014
Changing behaviours with smart meters
Smart meters are the future of domestic energy management, with the UK government committing to roll them out into every UK household by 2020. Bill Bullen, managing director of smart metering energy provider Utilita Energy, believes the key to success is in educating people about the benefits gained from using a smart meter, a model…
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Data governance at Notting Hill Housing Group with InforData
Notting Hill Housing Group has completed a major master data management project with InforData Consulting to consolidate myriad data sources from across its operations and impose data standards on data input and usage. The four-month programme was completed in March 2014. Before InforData Consulting was engaged, many of the business areas within NHHG had their…
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Shavlik Moves in with Severnside Housing
A new software patch management system from Shavlik and its partner Satisnet is helping Severnside Housing gain greater control of its IT estate and creating more time for the housing provider’s staff to resolve tenants’ queries. The system is expected to ensure that sensitive data is secure and all software is up-to-date to allow employees…
Shavlik Moves in with Severnside HousingRead More →
Gateway appoints Waterstons as IT Partner
Gateway Housing Association has appointed Waterstons as its long term IT partner to work with its in-house IT team to provide first, second and third line support as well as IT governance. The contract began in February 2014 and will run for between three and five years. The delivery of the contract will be coordinated…
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All-inclusive – Tackling digital exclusion in housing
Housing Technology interviewed digital inclusion experts from BT, New Charter Housing, Sovereign Business Integration Group, Trident Social Investment Group and Viridian Housing about how housing providers should tackle digital exclusion and enable more tenants to transact online. Reasons for digital exclusion The reasons for digital exclusion are manifold, but they tend to usually relate to…
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