A new software patch management system from Shavlik and its partner Satisnet is helping Severnside Housing gain greater control of its IT estate and creating more time for the housing provider’s staff to resolve tenants’ queries. The system is expected to ensure that sensitive data is secure and all software is up-to-date to allow employees to focus on looking after residents, rather than manually updating systems.
Ian Pritchard, IT manager, Severnside Housing, said, “We selected Shavlik Protect because our previous system didn’t give us the granular level of control we needed. We now have complete confidence that all staff are using up-to-date software and our housing data is protected against security threats.
“This allows our staff to focus their time on offering the best service to the Shropshire community, ensuring that they can rehouse homeless people, control housing benefits effectively and make quick, timely repairs to properties.”
The Shavlik Protect system automatically downloads patches and, once fully tested, applies them to every relevant device across the organisation. It offers granular control, so that the more time-consuming software updates take place at convenient times for employees and don’t disrupt them at peak times.
Pritchard said, “Shavlik makes our IT infrastructure and patching more manageable and transparent, which means we can roll out new solutions that provide greater access to housing services without compromising security or employee productivity.”