The social housing sector has embraced the internet’s ability to deliver efficiencies and enhance the experience of tenants. Web 1.0 saw housing groups establish websites that made details conveniently accessible to tenants online. Web 2.0 brought social media and applications to housing, along with interactive forms allowing tenants to carry out tasks such as making…
Social housing 3.0: the internet of thingsRead More →
048 - November 2015
Paper cuts at Hillcrest Housing with Document Logistix
Hillcrest Housing has reduced its reliance on paper records, improved document retrieval and accelerated invoice approvals using document management and workflow software from Document Logistix. The move to the new Document Manager EDM software was primarily prompted by the housing provider’s move to new headquarters. Other factors included the difficulties staff had when trying to…
Paper cuts at Hillcrest Housing with Document LogistixRead More →
Aspire’s ‘digital by design’ strategy
Aspire Group has reported on the progress of its ‘digital by design’ strategy that it began in 2014 and expects to complete by 2016, with the aim of ‘better business as usual’ for its tenants through the use of technology. By March 2016, Aspire expects that digital by design will have cemented a new approach…
Aspire’s ‘digital by design’ strategyRead More →
Building the connected social home
Intelligent heating systems like Google’s Nest have launched the internet of things into the mainstream but how can this technology be harnessed to transform service delivery for housing providers and how can we build the connected social home? Back in June 2015, the Connected Home Consortium (a partnership of 15 housing providers interested in IoT…
Building the connected social homeRead More →
22nd century repairs – A personal view
What will housing providers’ repairs service look like in the future? This article (the second of two; see September 2015 edition of Housing Technology for the first article) from Chris Potter, ROCC’s Uniclass director, is his personal view of some very probable scenarios and others a little bit more fanciful, looking at what a 22nd-century…
22nd century repairs – A personal viewRead More →
Family Housing Wales goes paperless with Allpay
Family Housing Wales has switched to Allpay’s paperless direct debit system, after initially processing them internally through its Capita housing management system. A financial accountant at Family Housing Wales said, “The previous process was very time-consuming. Our housing team had to post out paper mandates which, after they were returned, were passed to our finance…
Family Housing Wales goes paperless with AllpayRead More →
