Family Housing Wales has switched to Allpay’s paperless direct debit system, after initially processing them internally through its Capita housing management system.
A financial accountant at Family Housing Wales said, “The previous process was very time-consuming. Our housing team had to post out paper mandates which, after they were returned, were passed to our finance team who added the details to the housing management system. We then had to extract a file from the housing management system and submit this to BACS.
“With the Allpay system, there is no need to issue paper mandates and the process is more streamlined because it’s paperless and online. Not only can we set up new mandates over the phone with tenants and input the details straight into Allpay’s system, but it has also cut down the number of steps in the process because Allpay automatically sends the files to BACS.”