Peabody is enhancing customer experience and engagement through a new annual service charges communication initiative with TriPartum. James Shand, managing director, TriPartum, said, “We met Peabody’s key stakeholders and created then delivered a 16-page personalised colour booklet which clearly and concisely outlined each tenant’s annual service charges, replacing a standardised, impersonal service charge document.” The…
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061 - January 2018
Aareon’s new Southampton office
Aareon has opened a new office in Southampton Science Park, making it one of three Aareon UK offices and cementing its merger with 1st Touch. Peter Birkett, CEO, The University of Southampton Science Park, said, “1st Touch originally came to the innovation centre at the Science Park in 2008. Since then, it has been very…
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Social & financial scores for your housing portfolio
We are increasingly asked by housing providers to help them gain a holistic view of their property portfolios. They need social and sustainability metrics alongside the financial NPV scores to achieve the objective of reporting both financial and social returns across their business and as the saying goes, “what gets measured, gets done”. Having a…
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Underpinning digital transformation in today’s housing sector
Ever since the government published its UK Digital Strategy report last year, housing providers have found themselves increasingly attuned to the digital needs of tenants. In the policy paper, a digital inclusion agenda calls for people in every part of society, irrespective of age, gender, physical ability, ethnicity, health conditions, or socio-economic status, to be…
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Sovereign wins five-year contract at Eastend Homes
Eastend Homes has awarded a new IT support contract to Sovereign Business Integration Group for the next five years. The contract is based on Sovereign’s managed IT services, and includes ‘as a service’ options for back-up, disaster recovery and firewall security. John Henderson, managing director, Eastend Homes, said, “We are well aware of the cyber-attacks…
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Coastline takes Service Connect from Cloud Dialogs
Coastline Services, the commercial arm of Coastline Housing, has completed the implementation of Cloud Dialogs’ Service Connect to support its repairs, job costing and appointment scheduling operations. Service Connect is designed around giving individual managers and supervisors dashboards that show them anything that needs attention in real time. Coastline said that this has led to…
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