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Home / 061 - January 2018

061 - January 2018

AI and customer services

The recent government budget towards the end of 2017 showed us that housing is higher up the political agenda than before, with a government commitment of over £15 billion of new financial support for new housing as well as freeing up housing providers to borrow to build. With the building of all of these new…
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Successful e-procurement in housing

In this interview, Anchor Group’s head of procurement, Iain Dawson, and Science Warehouse’s business development manager, Richard Porter discuss their joint implementation of a new e-procurement and e-invoicing system. What were the reasons behind Anchor’s transformational change? The driving factors were to make buying easier for our staff, reduce the internal costs of our ordering…
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Peaks & Plains’ Capita portal

Peaks & Plains Housing Trust is now using Capita’s OpenAccess software to create a tenant portal, integrated with its OpenHousing, DRS and Totalmobile software for housing management, scheduling and mobile working. Gary Naylor, repairs operations manager, Peaks and Plains Housing Trust, said, “By using OpenAccess integrated with OpenHousing, DRS and Totalmobile, the tenant simply logs…
Peaks & Plains’ Capita portalRead More →

Housing providers’ struggle with data, payments & mobility

According to research from Phoenix Software and VMware, UK housing providers are struggling with how they handle data, tenant payments and remote working. The software providers’ research found that 75 per cent of housing providers don’t think their organisation is effectively using the information it stores, with almost 50 per cent expecting to need to…
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Interview – Optivo’s IT plans

Following the merger last year of AmicusHorizon and Viridian Housing to form Optivo, Housing Technology interviewed Jeanette Alfano, director of technology, and Jane Porter, chief operating officer, about Optivo’s IT plans. How does the merger affect your IT infrastructure? Jeanette Alfano: It dramatically affects it. Two separate infrastructures, one infrastructure sitting on-premise in a datacentre…
Interview – Optivo’s IT plansRead More →

Clearer performance at Welwyn Hatfield Council

Welwyn Hatfield Borough Council has deployed reporting and performance management software from Clearview to give the council a more transparent and joined up approach to project and risk management and capture its strategic objectives and goals. Lucy Aston, business excellence manager, Welwyn Hatfield Borough Council, said, “The new Clearview system will make sure our performance…
Clearer performance at Welwyn Hatfield CouncilRead More →

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