Civica has gained its first Australasian customer after BaptistCare (NSW & ACT) signed up for the company’s cloud-based Cx housing management software. Mike Furner, general manager for housing and retirement living, BaptistCare, said, “Our partnership with Civica will allow us to expand our community housing in a sustainable and cost effective manner – reducing overall…
Australia’s BaptistCare signs up for Civica HMSRead More →
064 - July 2018
Going beyond a 360° customer view
Much has been written (and continues to be) about omni-channel customer services and digital transformation. High expectations have been raised around what digital transformation will deliver to an organisation in terms of improved efficiency and customer service. This is often linked to the purchase of a new IT platform or the creation of an all-encompassing…
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Mobysoft cuts arrears at VAHT
Vale of Aylesbury Housing Trust has completed the implementation of Mobysoft’s RentSense arrears software, resulting in an almost-immediate cut of £65,000 in arrears and a substantial reduction in its income officers’ caseloads. Before the implementation of RentSense, the housing provider was generating a weekly yet often incorrect report from its housing management system, leading to…
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Plentific deal with EHSL
EHSL Supported Housing is now using Plentific’s online platform for booking and tracking maintenance and repair jobs, with the aim of saving money and reducing administrative overheads. Having been successfully implemented at Notting Hill Genesis, the Plentific platform enables EHSL and its tenants to find, book and pay for trade professionals on a single digital…
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Torus uses Kirona for dynamic scheduling
Torus has chosen Kirona’s Dynamic Resource Scheduler (DRS) for its repairs and maintenance service, mobilising its field-based workers and improving its voids management processes. Torus was formed in 2015 from the merger of Golden Gates Housing Trust and Helena Partnerships, with the latter already using DRS for its gas and electrical servicing and responsive repairs….
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Proptech evolution in housing
‘Proptech’ is transforming business and housing organisations, delivering a greater variety of solutions to problems. An end-to-end tenancy management solution is available once all platforms and parties are pulled into one. Proptech management systems are developing from traditional to newer breeds of platforms and this article looks at how they vary and how certain software…
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