Civica has gained its first Australasian customer after BaptistCare (NSW & ACT) signed up for the company’s cloud-based Cx housing management software.
Mike Furner, general manager for housing and retirement living, BaptistCare, said, “Our partnership with Civica will allow us to expand our community housing in a sustainable and cost effective manner – reducing overall costs, improving our productivity and efficiency, and ensuring the limited funds we have are invested where it really matters, in social housing for our various communities.
“We were looking for a system that put the tenant at the centre of the solution, providing us with the ability to match tenants with the most suitable properties for them. One that could provide all the information needed at the fingertips of our staff so that they could support and deliver services to tenants in the field as well as in the office. We also wanted a tenant portal with a range of channel options, including smartphone, tablet or PC, call centre or at BaptistCare locations. Cx offers us all of these requirements in a modern, responsive design.”