FourNet has helped Lincolnshire Housing Partnership become the first social housing provider to achieve six ‘Compliance Plus’ ratings under the national Customer Service Excellence (CSE) standard.
FourNet worked with LHP to modernise its customer contact operations, enabling housing staff to manage all voice, email, webchat and social media interactions through a single cloud-based platform. The system also provides real-time reporting and customer feedback, helping LHP to continually improve its services while supporting its TSMs.
John O’Hanrahan, corporate head of customers, Lincolnshire Housing Partnership, said, “Over the past year, our focus has been on giving our customers more ways to contact us and making sure we’re constantly using customer voices to influence our decisions. Fournet’s support as we make these improvements has been vital.”
LHP’s CSE assessors highlighted its strong culture of continuous improvement, its use of customer insight to shape services and its commitment to delivering high standards across every stage of tenants’ journeys.
Adam Green, strategic account director, FourNet, said, “LHP’s achievement shows what’s possible when organisations combine committed people with technology that gives them a complete view of every customer interaction.
“By combining communications, insight and reporting in one place, housing providers can resolve enquiries more efficiently, better understand what matters to tenants and make faster, better-informed decisions about service improvement.”
