A2Dominion has chosen NEC Software Solutions to provide a new housing management system to serve its 70,000 residents. The new system is expected to be live in 2027. The NEC Housing HMS will be used by A2Dominion to support housing management, repairs, income, assets, insights and integration. The new system will also help the housing…
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113 - September 2026
Cosie Homes joins ZapCarbon
ZapCarbon Group and technology partner Updal have completed the acquisition of IoT Solutions Group’s Cosie Homes environmental monitoring system. The acquisition will combine ZapCarbon’s innovative technology portfolio, particularly its ZapIQ system comprising smart sensors for accurate home monitoring, prediction and protection, with IoTSG’s Cosie Homes system for damp and mould monitoring. As part of the…
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Ahead in the cloud with happier residents
From reactive responses to proactive support Delivering excellent resident services starts with having a clear understanding of what’s happening across your homes, schemes and communities. Many housing providers have already invested in telecare, connected monitoring, safety systems and digital housing technologies. The challenge is now how these technologies work together and how well the resulting…
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FourNet helps LHP with customer service excellence
FourNet has helped Lincolnshire Housing Partnership become the first social housing provider to achieve six ‘Compliance Plus’ ratings under the national Customer Service Excellence (CSE) standard. FourNet worked with LHP to modernise its customer contact operations, enabling housing staff to manage all voice, email, webchat and social media interactions through a single cloud-based platform. The…
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Stonewater uses Vantage drones to survey 1,000 blocks
Stonewater has used drones from Vantage UAV to survey nearly 1,000 residential blocks, using aerial technology to identify roof defects early and support a more proactive approach to maintaining residents’ homes. Completed in just four months, the programme covered 969 blocks across Stonewater’s portfolio, focused on housing blocks over five-years old. Using drones equipped with…
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Getting the basics right
Turning customer insight into better service, not just better systems In our sector, it’s easy to talk about transformation as if the answer lies in a new platform, a new portal, a new CRM or yet another digital channel. All of those can help but customers rarely describe a good service in technical terms. Customers…
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