George Grant, CEO of Housing Technology, interviewed Mark Henderson, the departing chief executive of Home Group, on leading one of the UK’s largest housing providers through crises, cultural transformation and house-building programmes. George Grant: You’re retiring after 18 years as chief executive of Home Group. What has changed during that time? Mark Henderson: Well, everything…
Interview – Mark Henderson’s 18 years as Home Group’s CEORead More →
113 - September 2026
The statutory clock is ticking…
Heroic efforts won’t survive phase two of Awaab’s Law but your system architecture might Most housing providers got through phase one of Awaab’s Law, although few would like to admit how they did so. In many organisations, it was less by design and more by determination – contact-centre scripts were rewritten, damp and mould teams…
The statutory clock is ticking…Read More →
Closing the cyber-readiness gap
What housing can learn from cloud architecture frameworks Our reliance on technology keeps growing, data has never been more valuable to running our business and the threat from bad actors has never been worse, hence cyber risk now sitting near the top of the list as one of the most concerning problems of our time….
Closing the cyber-readiness gapRead More →
Trust, training & cyber security
Phishing simulations are easy; measuring resilience is hard Many security-awareness strategies include internally-initiated phishing simulation campaigns to measure phishing reports and unwise clicks, seemingly to provide security awareness training. Here at Link Group, we believe a mature organisation should ask a more useful question: how effectively do we detect, report and mitigate actual phishing attacks?…
Trust, training & cyber securityRead More →
Institutional memory in housing
The continuity bottleneck – when records survive but the context is lost Housing providers hold vast amounts of operational data. The harder challenge is preserving the chronology, context and relationships that make that data usable as ‘institutional memory’. A resident reports damp and mould. The contact is logged, a repair is raised and an operative…
Institutional memory in housingRead More →
Orbit’s ‘everyday excellence’ with Qualtrics
Orbit has chosen Qualtrics’ experience management (XM) platform as part of its ambition of providing ‘everyday excellence’ for its customer experience. Qualtrics’ XM platform will give Orbit a complete view of its customers’ experiences by capturing feedback across multiple channels such as digital, phone calls and community forums, and from neighbourhood visits, repairs and complaints….
Orbit’s ‘everyday excellence’ with QualtricsRead More →
