The Housing Technology Awards are back for the fourth consecutive year and are now open for your entries. If you’re proud of your last project, pleased with your team’s work and/or keen to share your experiences and knowledge with your peers in social housing, we’d love to receive your entry for our 2026/27 awards. Our…
Sharpen your pencils for the Housing Technology Awards 2027Read More →
113 - September 2026
Are you ready for more Awaab’s Law?
This November sees the launch of phase two of Awaab’s Law, bringing a further nine hazards within the law’s scope. Housing providers therefore not only need to be up to speed with what’s changing but also make sure their staff, processes and systems are ready to respond when a resident reports a potential hazard. Expanded…
Are you ready for more Awaab’s Law?Read More →
Basildon Council takes on Plentific for repairs transformation
Basildon Council has begun its implementation of Plentific’s property operations platform, with the aim of achieving faster repairs, better internal visibility for the council and greater social value. Through Plentific’s Open Framework, the council will also have access to pre-vetted local contractors, supporting the council’s community wealth-building commitments and keeping its repairs spending within the…
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Great expectations
Customer promises are only as strong as the processes behind them At Moat, we recently launched the ‘Moat Offer’, a clearer statement of what customers should expect from us, including commitments around how fast we respond and how we keep people informed. Making those promises visible matters. But publishing a service standard is just the…
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Evidence has left the building…
Shadow AI, channel leakage and why ‘bad data’ is no longer an excuse When I wrote an article in the September 2025 edition of Housing Technology about listening at scale, my argument was that the conversations residents have with us, across every inbound channel, are the richest and most under-used source of insight each housing…
Evidence has left the building…Read More →
Waverley Housing goes live with Aareon HomeMaster
Waverley Housing has completed its deployment of Aareon’s HomeMaster housing management system. Paul Scott, chief executive, Waverley Housing, said, “Our implementation of Aareon HomeMaster is an important step in our digital journey and reflects our commitment to providing modern, efficient and customer-focused services for our tenants. “HomeMaster strengthens our ability to improve how we work,…
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