Data quality and TSMs Somewhere in England this month, a board is being told that overall tenant satisfaction stands at 72 per cent. Heads nod, the figure goes into the annual report and the meeting moves on to development. Nobody asks the awkward question, which isn’t “is 72 per cent good?” but “how confident are…
The number on page four…Read More →
113 - September 2026
Bromford Flagship LiveWest moves to Totalmobile
Bromford Flagship LiveWest (BFL) has completed its deployment of Totalmobile’s Field First platform for 650 operatives covering 80,000 properties. Implemented by BFL in tandem with Totalmobile, Field First will be used to manage work orders, support mobile working and give service managers real-time visibility of all repairs. The Totalmobile platform connects BFL’s front-line operatives and…
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Is your data ‘cyber ready’?
The data question you can no longer avoid Housing might not be formally classified as ‘critical national infrastructure’ but housing providers do provide services on which millions of people depend. They hold significant quantities of personal and financial information, support vulnerable residents, manage physical assets and increasingly rely on interconnected digital services and complex technology…
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Stonewater partners with Spotr for AI-powered asset management
Stonewater is using Spotr’s AI image analysis platform to improve the speed and regularity of risk assessments of its properties using uploaded and open source images. Spotr’s software has been developed and trained to assess photographs from in and around properties to identify potential risks. It can recognise damp, mould, cracks and other dangers and…
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Are they being served?
Brilliant customer services in housing Housing Technology interviewed Kay Aston from NEC Software Solutions and Paul Berry from TechLabs London on how housing providers can deliver better services to their residents by getting the basics right, achieving better TSMs, doing more first-time fixes and picking the right technology tools. Where to start? Kay Aston, housing…
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Going for gold
Mining value from your existing data After 25 years in the social housing sector, the feedback I hear from teams using various systems in their day-to-day work is rarely positive. Their comments generally include ‘slow’, ‘difficult’, ‘cumbersome to use’, ‘awful’ and ‘not fit for purpose’. While it may be tempting to blame the original developers…
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