The Housing Technology Awards 2026/27 are now open for your entries, so if you’re proud of your last project, pleased with your team’s work and/or keen to share your experience and knowledge with your peers, we’d love to receive your entry for our awards (conference.housing-technology.com/awards). We also know from our previous winners and runners-up how…
Editor’s Notes – Are you ready for the red carpet?Read More →
113 - September 2026
The risk gap
Compliance sets the floor, not the ceiling Housing providers hold more data about their residents and homes than ever before. The challenge is connecting the signals from that data fast enough to spot hidden risks, protect vulnerable residents and prevent harm. Our sector is entering a new era of accountability. Proactive consumer regulation, Awaab’s Law…
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How to predict complaints
Onward Homes’ successful trial to reduce housing complaints Every complaint represents a customer relationship that’s already on the rocks. By the time a formal complaint is received, trust is damaged, staff hours are consumed by investigations and resolution gets expensive. At Onward Homes, where we receive around 2,000 complaints each year, we asked a simple…
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The hidden dangers of radon
Measurement, monitoring and mitigation Most people go through their lives without thinking about radon. This noble gas is invisible, has no smell and you wouldn’t notice it in a room. But did you know that radon is estimated to cause 1,100 deaths across the UK each year? This is equivalent to around two-thirds of the…
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Closing the feedback loop
Using regular resident touchpoints to avoid TSM bombshells For many housing providers, the annual Tenant Satisfaction Measures (TSMs) can feel like a test, the outcome of which acts as a catalyst for change. Once the feedback arrives, the data is analysed and attention quickly turns to what needs to improve before the next reporting cycle….
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Field First at Southampton City Council
Southampton City Council has selected Totalmobile Field First for its housing repairs and workforce scheduling. Delivered through Field First, Totalmobile’s housing repairs and maintenance capabilities will give the council a single view across its repairs, scheduling, workforce capacity and performance reporting. Jamie Brenchley, director of housing, Southampton City Council, said, “Field First gives us a…
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