North Devon Homes is changing the management of its repairs, compliance and asset information after choosing Totalmobile’s Field First software as part of its programme to modernise housing operations and replace legacy technologies. When NDH’s asset management system reached the end of its life, the housing provider used the opportunity to redesign how its repairs,…
North Devon Homes’ Field First integrationRead More →
113 - September 2026
Beyond the one-stop shop
Why social housing needs digital ecosystems, not digital monoliths The debate over the ‘one-stop shop’ approach to social housing software has resurfaced. The attraction is understandable: a single supplier appears to offer simplicity, reduced procurement complexity and lower perceived risk. Yet those benefits can be short-lived. As more business-critical capabilities become tied to one platform,…
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Do you trust your information?
The importance of moving from data quality to trusted information Housing providers have spent the past decade modernising their systems. The next strategic challenge is ensuring that those same organisations can actually trust the information those systems rely on. As AI, consumer regulations and increasing expectations around transparency expose weaknesses in information quality and governance,…
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Misperceptions around data sharing
Picture the scenario (it may feel familiar): a local authority receives a resident’s phone number from DWP for benefits discussions. The local authority’s revenues and benefits team uses it and has a productive conversation with the resident. A few weeks later, the resident falls behind with their council tax, but the council defaults to sending…
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Zooming in on residents, systems & data
Housing providers know what they need to do regarding TSMs, complaint handling, compliance and first-time fixes. The challenges are practical – connecting the systems, channels, people and data that deliver those outcomes. The need for more joined-up systems and data is increasingly shaping how customer services are delivered. This sector-wide push for better-connected processes has…
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Everon telecare at Home Group
Home Group is upgrading most of its sheltered housing schemes with a new digital telecare system from Everon. The upgrade includes compliance with the analogue-to-digital switchover scheduled for January 2027. As a cloud-based wireless solution, Everon’s system runs across a mesh network that monitors signals from the telecare units installed in each home and the…
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