When it comes to technology, should you take a magpie approach, flocking to the latest bit of kit or perhaps an ostrich, head down and making do with inefficient systems? Northgate Public Services’ housing director, Roger Birkinshaw, explains why neither tactic will help address the current challenges in housing. Time for a fresh approach Rising…
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065 - September 2018
Low code – Empowering digital transformation from within
When the government published its ‘Government Transformation Strategy’ in early 2017, its ambition was clear: to transform the relationship between citizens and the state by expanding the public sector’s digital footprint so UK citizens could benefit from more streamlined, cost-effective, and responsive public services. The strategy is foundational to overcoming the increasing pressure on public…
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ForViva scraps appraisals for real-time MHR check-ins
ForViva has replaced its annual appraisal process with ‘continuous conversations’ supported by real-time ‘check-ins’ using an application from HR and payroll software supplier MHR. ForViva decided to remove its employees’ annual appraisals and interim reviews because they were proving costly both in terms of time and resource while areas for the employees’ improvement were typically…
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From concerned to compliant
Is it possible to achieve 100 per cent compliance across all services without your already over-stretched budget taking a massive hit? Yes, says Dave Wilson, operations manager at Propeller. If you were asked to prove your organisation was 100 per cent compliant across all services (gas, electricity, general repairs, fire and asbestos), how long would…
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Artificial intelligence in housing
Artificial intelligence (AI) powered solutions, in particular smart chat-bots, can help housing providers to transform themselves and meet the demands of the digital future. The digital future of social housing A recent survey by 3C Consultants suggested that by 2025 the typical housing provider will be fully digitised, offering 24/7, personalised services and having the…
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Becoming an insights-driven organisation
Data is the fuel of your business; you’ll have heard plenty of times before how the insights you can glean from it will unlock better products and services, improved customer experiences, greater agility, and lower risk. And while most organisations have some sort of analytics or business intelligence (BI) capability, few have the true ability…
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