The General Data Protection Regulation (GDPR) came into force in May 2018; it’s arrival harmonised data privacy laws across Europe as well as boosting rights for individuals, giving them greater control over their information and how it is handled by organisations. It has also given citizens a stronger sense of ownership over their personal data….
GDPR – Empowering the ‘consumer citizen’ in housingRead More →
073 - January 2020
Beyond the office – The customer-centric IT team
Silva Homes has been undergoing a major transformation over the last 18 months and the way we use technology is at the heart of this change. This is a major change for a business that had been pretty sceptical about the importance and role of IT. When I joined Silva, I soon realised that my…
Beyond the office – The customer-centric IT teamRead More →
Bernicia signs up for Aareon’s Contractor Portal
Bernicia Group is now using Aareon’s 360 Contractor Portal to streamline its repairs operation, enforce compliance with contracts and policies and improve cost management. The portal supports Bernicia’s full repair and maintenance procurement cycle, including real-time order transfer, updates, variations, job completion and invoice management. Gary Hind, director of business transformation, Bernicia, said, “The 360…
Bernicia signs up for Aareon’s Contractor PortalRead More →
Newydd Housing’s award-winning Orchard self-service platform
Newydd Housing has partnered with Orchard to deliver a digital self-service platform for its tenants. With Orchard’s Digital Self Service Platform at its core, the housing provider has improved its tenants’ online experience, streamlined internal processes and enabled its customer services team to work smarter, as well as picking up a TPAS Cymru award along…
Newydd Housing’s award-winning Orchard self-service platformRead More →
Fife Council on board with RentSense
Fife Council has implemented Mobysoft’s RentSense package to reduce the effects of universal credit and protect its housing revenue account (HRA) in order to keep its development plans on track. Vania Kennedy, service manager for income, Fife Council, said, “Since the introduction of universal credit and before our use of RentSense, the council’s arrears had…
Fife Council on board with RentSenseRead More →
Raven Housing gets Better Connected
Raven Housing Trust has launched Better Connected, an ambitious two-year digital transformation programme to develop an organisation-wide technical architecture that harnesses the cloud to improve the efficiency and security of our operations. Better Connected will ensure that every tenant and staff member can remotely access the resilient and reliable data they need, anytime, anywhere and…
Raven Housing gets Better ConnectedRead More →
