Fife Council has implemented Mobysoft’s RentSense package to reduce the effects of universal credit and protect its housing revenue account (HRA) in order to keep its development plans on track.
Vania Kennedy, service manager for income, Fife Council, said, “Since the introduction of universal credit and before our use of RentSense, the council’s arrears had risen to just under £7 million – we originally expected our arrears to increase to £5.6 million.
“We opted for RentSense because we think it will help us mitigate the effects of universal credit. It will help to identify the right arrears cases at the right time so that we can spot problems at the earliest stages as well as highlight the ‘can pay, won’t pay tenants’.”
RentSense was deployed across the council’s eight locations during a two-day period, with support and training delivered on-site.
Kennedy said, “We spent time on user acceptance testing before going live which helped make the deployment a success, along with all the preparations made by Mobysoft and our technical staff. It was great to have Mobysoft on-site supporting different groups of staff when they started to use the new system, and overall our income officers have found RentSense easy to use.”