Payment specialist Allpay has launched Event Driven Payment Analytics to provide real-time updates on card acceptance and payment transactions. Teejay Townsend, card acceptance product manager, Allpay, said, “We are now offering this new feature to update organisations instantly on payments made over the internet, via our mobile app or over the phone. “Previously, a payment…
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075 - May 2020
Sandwell Council selects RentSense to mitigate welfare reform & arrears
Sandwell Metropolitan Borough Council has implemented Mobysoft’s RentSense software to help support its tenants’ transition to universal credit and mitigate growing arrears. Manjit Rai, business manager of income and money advice services, Sandwell Council, said, “We decided to implement RentSense because we’re seeing an increase in rent arrears due to the impact of welfare reform,…
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The secrets to successful remote teams
Through our experience of setting up customers for remote working and managing our own remote teams, we’ve found that there is one critical ingredient to success. Most organisations have embraced software-as-a-service (SaaS) platforms, so accessing systems remotely isn’t usually the biggest issue. No, the biggest issue is maintaining communication, particularly non-verbal communication, between team members….
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Business continuity and mobile working
Mobile working has been in the consciousness of most housing providers for some time but has often taken a back seat to grass roots, community initiatives instead. In the past few weeks, these priorities have been turned on their heads as our physical world has given way to a digital one almost overnight. The necessity…
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The new norm, for now…
In the 18 months I’ve been with Catalyst, the organisation and technology have both undergone a huge amount of change. From having 240 hours of downtime on the telephony system in 12 months, to failing SANs four years behind patching cycles and non-redundant networking, we had to devise and deliver a major foundational change programme…
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Fortem offers On My Way tracking
Fortem’s On My Way system, developed in-house, allows residents to track their tradespeople right to their door and give them better indications of when they will be arriving. On My Way combines real-time data received through Fortem’s Castleton Maintain software, Totalmobile and Juce vehicle tracking software. The system also gives housing providers’ call centres another…
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