Payment specialist Allpay has launched Event Driven Payment Analytics to provide real-time updates on card acceptance and payment transactions.
Teejay Townsend, card acceptance product manager, Allpay, said, “We are now offering this new feature to update organisations instantly on payments made over the internet, via our mobile app or over the phone.
“Previously, a payment information file (PIF) would be sent to the receiving organisation within 24 hours but for urgent, time-sensitive payments such as court fines or eviction notices, this may be too slow or even too late. Real-time notifications could also stop tenants being charged for rent arrears if they have already paid, and it is also helpful when paying deposits, as finance systems and customer balances can be kept up to date as bills are paid. PIF files will still be available as usual the next working day.
“Real-time payment notifications cover successful payments, declined payments and refunds. In addition to providing a better service to customers, the implementation of Event Driven Payment Analytics can cut the resources needed to recover late payments because housing staff are acting on the most up-to-date information.”
Allpay said that Event Driven Payment Analytics is now available to customers for a small one-off fee and low monthly cost.