Tunstall Healthcare’s director, Zillah Moore, discusses the role of technology-enabled care services (TECS) in keeping vulnerable people connected to key stakeholders while living at home, including clinicians, housing providers and communities, particularly during the pandemic. Over the past decade, many technological innovations have become mainstream: millions of people use technology at home and on-the-go to…
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078 - November 2020
TrueCue partners with Simpson Associates
TrueCue, a division of Concentra Analytics, has joined forces with Simpson Associates, a leading data analytics consultancy, in order to give its customers access to TrueCue’s highly scalable SaaS data warehouse automation solution. Giles Horwood, managing director, Simpson Associates, said, “Today’s housing providers are handling vast amounts of data, often from disparate sources. But even…
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Orchard AccuServ’s integrated repairs at Hyde
Hyde Housing has chosen Orchard’s AccuServ software for its DLO-based repairs and maintenance operations. Five years ago, the housing provider’s system for managing the repairs and maintenance of its 14,500 properties was complicated, inefficient and untrustworthy. Its operations team was relying on numerous disparate business applications to manage its work, resulting in duplicate and often…
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Arches Housing’s business continuity with Incline IT’s cloud
Working in partnership with Incline IT, Arches Housing has successfully completed the migration of its on-premise servers to the public cloud. Seamus Harkins, data services manager, Arches Housing, said, “At 30-strong, we are a small team with big ambitions to develop 400 new homes across our region by 2028. Much of the funding for this…
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The road to robotic process automation at Flagship
In 2019, Flagship Group began exploring robotic process automation (RPA) as a way of improving business processes. Flagship’s head of technology, Yogesh Gohil, takes us through the motivations, challenges and all-important results of this innovation journey. Beginning the journey We approached RPA as part of a wider initiative to become a future-ready employer. In simple…
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Connected tenants & connected homes
Housing Technology interviewed representatives from Aareon, AdaptEco, Civica, Hyperoptic and Insite Energy about the alignment of omni-channel communications with smart/IoT-enabled homes to improve tenants’ lives while helping housing providers’ operational performance. What should housing providers do for better communications and more connected tenants? Aareon UK’s head of digital, Tina Kennedy, said, “The number-one priority is…
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