• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • Media
  • Contact
Home / Free Subscriber Access / Orchard AccuServ’s integrated repairs at Hyde

Orchard AccuServ’s integrated repairs at Hyde

Hyde Housing has chosen Orchard’s AccuServ software for its DLO-based repairs and maintenance operations.

Five years ago, the housing provider’s system for managing the repairs and maintenance of its 14,500 properties was complicated, inefficient and untrustworthy. Its operations team was relying on numerous disparate business applications to manage its work, resulting in duplicate and often inaccurate data, endless emails to and from its trade staff, administrative backlogs and a lack of useful reporting.

Orchard’s AccuServ Repairs & Maintenance software was deployed originally, integrated with Hyde’s existing Northgate housing management system. Five years later, the housing provider has now replaced a third-party app with the AccuServ app for its contractors to manage their work on the move and implemented trade-supplier integration with two of its main suppliers for streamlined order management.

AccuServ’s full integration with the Northgate HMS means that Hyde has gained the full efficiencies of Orchard’s software without the need for a complete IT overhaul at the same time as increasing its confidence in the accuracy and timeliness of the data held within the two systems.

Hyde is also using the Orchard software to link with its trade suppliers’ systems, thereby reducing administrative workloads and building efficiencies into the everyday workflows of its operatives carrying out repairs and maintenance appointments across Hyde’s housing stock.

Paul Dew, head of operations, Hyde Housing, said, “Orchard is a great team to work with. They’re available all of the time – when we need information or if we get stuck, the team is always at the end of an email. We have a good working relationship and nothing’s too much trouble.”

See More On:

  • Vendor: Orbis
  • Housing Association: Hyde Housing
  • Topic: Mobile Working
  • Publication Date: 078 - November 2020
  • Type: News

Primary Sidebar

Most Recent Articles

  • Innovation and Transformation at Housing Technology 2021
  • How will the internet of things transform your customer relationships?
  • In Conversation with Midge Ure | Live Aid
  • What to expect at Housing Technology 2021 – Live digital conference
  • Stonewater’s virtual properties with Active Housing
  • As safe as houses… Building resilience
  • Your Housing’s dynamic scheduling with Fast Lean Smart
  • How low can you go?
  • Livin’s 45% faster repairs with Meritec
  • BPHA’s experience of Mobysoft
  • Johnnie Johnson Housing partners with Huume for CBL transformation
  • Arches Housing mobilises after 20 years with MIS-AMS
  • Origin Housing signs up for TechLabs’ iProperty Cloud
  • Aareon acquires Arthur
  • Interview – Ealing Council’s FireAngel IoT programme
  • Software tools for planned asset replacements
  • Curo integrates payments with PayPoint
  • Worthing Homes cuts arrears with RentSense
  • Shutting the door on homelessness
  • Why go for low-code development?
  • Low-code software in housing
  • South Yorkshire Housing moves to Node4’s cloud
  • Bolton at Home & Harrow Council on board with Civica
  • Tackling growing arrears at PA Housing
  • Data literacy and data analytics
  • Proptechs and IT start-ups in housing
  • Leeds Council’s IoT plan with HomeLink
  • Thirteen launches self-service portal
  • L&Q’s virtual concierges from Alcove
  • Interview: FireAngel & NFCC – The future of fire safety for 2021 and beyond

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2020 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

Housing Technology 2021 Conference Logo

Housing Technology 2021 offers you two days of sustained digital networking with 300+ senior housing professionals, thought-provoking presentations and a dedicated digital exhibition.

Register Now