Spectrum Housing Group has estimated it will save £180,000 in the first year, or the equivalent time of five members of staff, by implementing ActiveH Mobile CRM and Mobile Surveyor from MIS Active Management Systems.
Rob Webber, group director of operations, Spectrum Housing Group, said, “Since July 2015, we have been developing mobile solutions for our frontline staff so that they can enquire, action and update information while on the road using their iPads. The mobile working solutions being implemented will revolutionise the way frontline officers conduct their day-to-day activities and improve the service we can offer to our residents.”
Mobile Surveyor will enable a team of nine surveyors to spend more time in the field, with each of them looking after around 2,000 properties and conducting 400 stock condition surveys each year. Each survey takes vast amounts of time in terms of filling in the relevant paperwork, accessing the correct documents for each property and making sure that the survey information is filed correctly after the survey is completed, as well as travel time to and from Spectrum’s offices.
Webber said, “Some of the savings come from the surveyors’ new-found ability to conduct the survey, access the information remotely in the field, and then update the system with the stock condition report from the property. This cuts a 20-step process down to just six steps, resulting in a 10 per cent increase in productivity.”
The deployment of Mobile Surveyor forms part of Spectrum’s overall digital strategy which also includes the launch of a new online service portal for tenants and the implementation of Mobile CRM for neighbourhood officers.
Webber added, “Mobile CRM will provide time savings for a team of 40 neighbourhood officers and five welfare benefit officers, freeing them up to visit tenants at home as well as providing them with the means to better answer questions relating to repairs, rent enquires, and any other requests residents may have.”