Fortem has developed and begun trialling a new, contact-free digital sign-in system for site visits. The QR-code poster and backend website can be customised allowing the system to deliver key health and safety information when the user signs in. The solution gives flexibility for each site allowing for unique information specific to that site. From…
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Customer Management
Technology-enabled care comes of age
Tunstall Healthcare’s director, Zillah Moore, discusses the role of technology-enabled care services (TECS) in keeping vulnerable people connected to key stakeholders while living at home, including clinicians, housing providers and communities, particularly during the pandemic. Over the past decade, many technological innovations have become mainstream: millions of people use technology at home and on-the-go to…
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Connected tenants & connected homes
Housing Technology interviewed representatives from Aareon, AdaptEco, Civica, Hyperoptic and Insite Energy about the alignment of omni-channel communications with smart/IoT-enabled homes to improve tenants’ lives while helping housing providers’ operational performance. What should housing providers do for better communications and more connected tenants? Aareon UK’s head of digital, Tina Kennedy, said, “The number-one priority is…
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Stay home and stay safe for longer with TECH
How do we set about enthusing older people and those with additional care needs about the benefits of technology in their homes? Great engagement between housing and care staff and their client helps, while a pandemic also has the potential to create a disruptive environment to spur housing providers to try some different approaches to…
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Free tenant app from Optus Homes
Optus Homes has just launched Empient, a tenant app for housing providers with up to 2,000 properties. Gerry Kelly, CEO, Optus Homes, said, “As part of our launch, we are giving away free Empient licences to 50 smaller housing providers. There are no hidden charges or obligations – any housing provider with fewer than 2,000…
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Gravesham’s self-service repairs with Active Housing
Gravesham Borough Council is moving all of its repairs reporting and appointment management online with Active Housing as part of its complete digital transformation of tenant services by 2023. The council has chosen the full suite of Active Housing’s Active Diagnostics products. These include the core Active Diagnostics product, allowing tenants to diagnose, log and…
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