Optus Homes has just launched Empient, a tenant app for housing providers with up to 2,000 properties.
Gerry Kelly, CEO, Optus Homes, said, “As part of our launch, we are giving away free Empient licences to 50 smaller housing providers. There are no hidden charges or obligations – any housing provider with fewer than 2,000 properties is eligible so get in touch as soon as you can.”
Optus Homes said that deploying Empient is as simple as emailing tenants an invitation to register and download the Empient app. Any input from tenants is then delivered direct to the housing provider’s management portal which is included in the Empient package. The portal can also be used to push out messages and surveys to tenants, canvas their opinions and offer incentives.
Tenants can use the app to report repairs and anti-social behaviour, direct messaging to and from their housing provider and give feedback on any survey topic.
Kelly said, “Tenants like to be listened to when they have problems. They like to have a voice and have a simple and modern way of getting their message across. And that’s what Empient is all about – giving tenants a louder voice.”