Across One Manchester, different teams have been coming together to ensure that we can continue to provide key services to our customers and to support our colleagues through any challenges. Our contact centre is now working from home and is fully operational, and in less than three days we completed a proof of concept for…
Rapid IT deployment at One ManchesterRead More →
Customer Management
The secrets to successful remote teams
Through our experience of setting up customers for remote working and managing our own remote teams, we’ve found that there is one critical ingredient to success. Most organisations have embraced software-as-a-service (SaaS) platforms, so accessing systems remotely isn’t usually the biggest issue. No, the biggest issue is maintaining communication, particularly non-verbal communication, between team members….
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Supporting tenants through Covid-19 lockdown
The housing sector has seen a boom in the use of mobile apps and online portals in recent years, allowing tenants to update their personal details, report changes in their circumstances, manage rental payments and book property repairs themselves from a PC, phone or tablet. But as the Covid-19 lockdown continues to bite, is it…
Supporting tenants through Covid-19 lockdownRead More →
Smart technology can help tenants through challenging times
Coronavirus has turned everything we take for granted upside down. Time-travellers from a year ago would take one look at the headlines and believe they had landed in the middle of a dystopian novel. For the most vulnerable people in society who already had more than their fair share of problems such as health conditions,…
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Housing Solutions and Prodo develop chatbot for tenants
Digital agency Prodo has been working with Housing Solutions to implement an automated chatbot to help with tenants’ queries. Prodo and Housing Solutions have worked together for a number of years, launching various projects to drive digital transformation and give tenants more control over day-to-day tenancy tasks, from self-serve repairs appointments via the portal to…
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Appello’s digital telecare at Guinness Partnership
Guinness Partnership is transforming its housing for older people with Appello’s digital telecare suite. As part of its new technology service offering, Guinness is introducing Appello’s Smart Living Solutions to 30 of its developments across England. Residents will benefit from flat-to-flat and resident-to-manager video calls and video door-entry for individual homes and communal areas. Appello’s…
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