Guinness Partnership is transforming its housing for older people with Appello’s digital telecare suite.
As part of its new technology service offering, Guinness is introducing Appello’s Smart Living Solutions to 30 of its developments across England. Residents will benefit from flat-to-flat and resident-to-manager video calls and video door-entry for individual homes and communal areas.
Appello’s system also integrates with the ‘Go Guinness’ self-service portal and app, designed to give residents greater independence and freedom to report issues, view bills, pay rent, schedule repairs and keep their details up to date from a user-friendly tablet.
The housing provider’s independent living managers are supported with the new digital telecare solution, with the option of an ‘I’m OK’ dashboard in its management platform so that managers can see if anyone hasn’t pressed their button in the morning, helping them to plan their home checks more efficiently and improve their time management. The digital alarm system also reduces connection times to Appello’s monitoring centre from minutes to just a few seconds.
Wendy Wells, head of policy and business implementation, Guinness Care, said, “We want to give our residents digital telecare technology that enables them to live as independently as possible. While benefiting from the many advantages of digital solutions, we’re also ready for the current phased digital switchover of the analogue to digital telephone network by 2025.”