The Guinness Partnership was Highly Commended in the Innovation category at the Housing Technology Awards 2025. Steve Torley, the housing provider’s technical programme manager, outlines how The Guinness Partnership’s bold adoption of a contact-centre-as-a-service (CCaaS) solution has completely transformed its residents’ experience. In today’s housing landscape, resident expectations are constantly evolving – they expect speed,…
Guinness transforms resident engagement with CCaaSRead More →
Guiness Partnership
Guinness gets smart with Aico
The Guinness Partnership is introducing Aico’s HomeLink environmental monitoring system across its properties in the South West of England. The package of work includes IoT-based smart sensors and data analytics software. Tim Lewry, regional head of service, Guinness Partnership, said, “Our collaboration with Aico on its HomeLink system has been exceptional. The expertise and dedication…
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Housing Technology 2021 – Registration open
Housing Technology 2021, our 12th annual conference, will be taking place as a digital event for the first time on 3-4 March via our brand-new digital platform. Following the success of Resilient Innovation 2020, our first digital event in September, we will be hosting an even bigger and more dynamic digital event with Housing Technology…
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Appello’s digital telecare at Guinness Partnership
Guinness Partnership is transforming its housing for older people with Appello’s digital telecare suite. As part of its new technology service offering, Guinness is introducing Appello’s Smart Living Solutions to 30 of its developments across England. Residents will benefit from flat-to-flat and resident-to-manager video calls and video door-entry for individual homes and communal areas. Appello’s…
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Guinness signs up for 221Group’s Holmes
The Guinness Partnership will be using 221Group’s asset management and intelligence software, Holmes, for its 66,000 properties and associated assets over the next five years. Chris Jones, asset optimisation manager, The Guinness Partnership, said, “We were very impressed by the Holmes product and it was clear from the outset that the platform would become a…
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Guinness, Golden Gates & One Vision sign with Civica
Civica has announced that the Guinness Partnership, Golden Gates Housing and One Vision Housing are deploying its Public Protection software. A pilot site at Guinness Northern Counties went live during April 2009 followed by a wider staged roll-out, while One Vision signed contracts with Civica in May 2009. Golden Gates has now been operational for…
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