ROCC has completed the implementation of a dashboard reporting and workflow tool for Aster Group. Based on the housing provider’s desire to improve productivity around its repairs and maintenance processes, ROCC developed new workflows in order to reducing job time via dashboard notifications. Peter Luck, technical director, ROCC, said, “The dashboard streamlines communication and removes…
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Customer Management
Capita’s impact on WDH’s independent living schemes
Following the introduction of Capita’s Advantage Impact web-based system, WDH’s services for vulnerable tenants at its 42 independent living schemes across Wakefield have now been fully digitalised, with all customer and scheme information stored electronically. Until the end of 2015, the schemes were all managed via paper and basic spreadsheets. WDH and Capita reported that…
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Together Housing partners with Rant & Rave for real-time feedback
Together Housing Association has signed up with Rant & Rave in order to gain better customer insights. Together Housing has introduced Rant & Rave’s Fast Feedback solution which uses text messages to generate faster customer feedback and insights that can be acted on immediately. By sending a text message to every Together Housing tenant after…
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PA Housing channel shifts 3,000 tenants online
PA Housing, the result of the merger of Asra Housing and Paragon Community Housing earlier this year, has reported that over 3,000 tenants are now using its self-service portal on a regular basis. The My Asra portal, which initially took 12 weeks to build, allows users to log in and manage their homes securely, giving…
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Notting Hill Housing partners with Plentific
Home-services marketplace Plentific has signed a deal with Notting Hill Housing to create a new property management solution and self-service platform. Initially, this will support maintenance and repair work for 2,000 temporary properties spread across London. Andy Belton, chief operating officer, Notting Hill Housing, said, “When I saw Plentific’s presentation, I was impressed and immediately…
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Cutting-edge digital at GreenSquare
Earlier this year, GreenSquare held a ‘digital visioning’ day with a large group of staff and colleagues as we get ready for digital transformation. This transformation is due to our need to increase customer satisfaction and find new ways to deliver services on a more flexible and cost-effective basis. We are currently in the middle…
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