Calico Homes has reduced its arrears to 2.4 per cent after its deployment of RentSense, alongside its former-tenant arrears falling to 1.9 per cent. Calico Homes’ income team is primarily using RentSense to focus on its tenants needing the most support, resulting in the team’s weekly caseload falling from 1,200 to 870 arrears cases. Hayley…
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Finance Management
New income recovery software from Voicescape
Voicescape has launched new income recovery software for unsecured debts from tenant repayment agreements. Voicescape’s Agreements Manager has been developed to enable social landlords to manage, track and optimise failing tenant payment agreements in a more controlled, active and lower risk way. The aim is to reduce break rates, lower the cost of managing agreements…
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Asprey Assets at YMCA
YMCA St Paul’s Group has begun a three-year partnership with Asprey Management Solutions with the introduction of its Asprey Assets solution for planned works and asset management. Asprey Assets will be used to improve YMCA SPG’s property condition processes, ensuring that the facilities it offers young people are well-maintained and safe. The partnership is also…
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The rent revolution – The case for AI-powered payments
For millions of people across the UK, social housing represents more than a roof over their head – it’s a family home, a lifeline against rising rents and a foothold in uncertain times. But behind every rent payment lies an uneasy balancing act of stretched tenants, squeezed landlords, rising costs and capped increases. Social housing…
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Maximising income and preventing homelessness
One of Southwark Council’s goals is to maximise our rental income while preventing homelessness by engaging at the right time; we do this by enabling our income team to deal with the causes of arrears, not just the symptoms. Making time for residents Previously, our income officers managed all types of arrears cases on their…
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Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
Cynon Taf Community Housing is taking on Housing Insight’s PanConnect Arrears Manager system to provide detailed insights into its arrears, facilitate better tenant communications and support its staff, in particular through its two-way integration with the housing provider’s Aareon QL housing management system. Angharad Rogers, director of housing and communities, Cynon Taf Community Housing, said,…
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