CHP was Highly Commended in the Innovation category at the Housing Technology Awards 2025. Jenny Wilks, head of digital delivery, and Sam Hardy, graduate business analyst, from CHP explain how the housing provider has overhauled its manual invoice processing using robotic process automation. We’re always looking for ways to improve, including adopting new digital solutions…
CHP’s invoicing transformation with RPARead More →
Finance Management
Thousands of VIVID residents gain Housing Perks
VIVID Housing’s charitable arm, VIVID Plus, has helped thousands of its customers save money through its partnership with Housing Perks and its dedicated discount app for social housing residents. Housing Perks’ app provides savings of up to 20 per cent at over 100 well-known retailers, including supermarkets, high-street shops and online stores spanning food, fuel,…
Thousands of VIVID residents gain Housing PerksRead More →
Darlington Council cuts arrears & boosts FTA collections with Mobysoft RentSense
Darlington Borough Council has cut its arrears from over £1m to £885,000, a reduction of £145,000, following its use of Mobysoft’s RentSense software for its income collection processes. The council has also doubled its collections from former tenants’ arrears, from £81,000 to £187,000 in one year, alongside a caseload completion rate of 91 per cent…
Darlington Council cuts arrears & boosts FTA collections with Mobysoft RentSenseRead More →
Manningham Housing exceeds arrears target with RentSense
Manningham Housing has exceeded its year-end arrears target following its use of Mobysoft’s RentSense software, with its arrears down to 3.1 per cent, against an annual target of five per cent. By automating key income-collection tasks and providing clear analytics, RentSense has enabled the housing provider’s income team to action 100 per cent of its…
Manningham Housing exceeds arrears target with RentSenseRead More →
Editor’s Notes – Data matters more than ever…
As everyone in social housing is only too well aware, data is fundamental to every housing provider’s operations. Whether it’s upstream problems with data collection, entry and consistency or downstream issues with data integration, reporting and governance (and everything in between), data is one of the ‘existential pillars’ of housing providers’ operations and must be…
Editor’s Notes – Data matters more than ever…Read More →
Real-time arrears’ predictions with AI-powered forecasting
Despite economic uncertainty and a housing crisis, rent arrears appear to be stabilising or even improving in some areas. According to the government’s quarterly survey, the mean arrears rate dropped by 0.2 per cent between Q3 and Q4 2024. Those 2024 figures reveal just how precarious the situation has become, with an average of 4,426…
Real-time arrears’ predictions with AI-powered forecastingRead More →
