Many housing providers want to increase their income from non-traditional sources, resulting in an increasingly diverse set of operations. They are consequently taking on new responsibilities and expanding on their traditional remits, from providing social services to partnering with commercial enterprises. Based on our experience, here are the three greatest barriers to success when housing…
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Finance Management
Socitm Advisory’s £5 million investment from BGF
Socitm Advisory has received a £5 million investment from BGF, with the capital investor becoming a minority shareholder in the company. BGF’s investment will be used by Socitm Advisory to expand its range of services and grow its client base across local and central government and other public services. With a strong presence in the…
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Housing Insight’s new approach to arrears
The team at Housing Insight has just rolled out a third iteration of RentsConnect, the arrears management module within PanConnect. Offering a completely new way of working, the changes to RentsConnect have created standout advantages for organisations seeking to address rent arrears. RentsConnect began as a basic solution designed to help new customers who approached…
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Reduced debt at Together Housing with Mobysoft
Having used Mobysoft’s RentSense software since 2017 to support its rent arrears caseload, Together Housing has added Mobysoft’s Intelligent Automation software to help it manage the growing number and complexity of universal credit cases. Jackie Tagg, head of income, Together Housing, said, “Intelligent Automation has helped us to free up staff time for quality conversations…
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Tackling assets and income with AI
Housing providers’ challenges can be broadly split into two areas – those relating to assets and those relating to income. Let’s consider the income side of things first. Income and arrears management has always been difficult, with the economic pressures felt by tenants contributing to the growing arrears and the increasing number of tenants struggling…
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Social value through payments
With many tenants experiencing financial strain, it’s important that housing providers ensure that the payment provider they use can provide adequate support to the tenant communities they serve. This depends on thinking more deeply about the role of a payment provider. It’s not just how you take payments, it’s also how your customers most often…
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