From reactive firefighting to proactive support For housing officers, each day is often a whirlwind of reactive tasks. A missed rent payment triggers a letter. A complaint call launches an investigation. An anti-social behaviour report starts a formal process. It’s all a constant cycle of firefighting, addressing problems only after they’ve taken root. But what…
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Finance Management
Mobysoft appoints new CEO
Mobysoft has appointed Gary Young as its new chief executive officer. With over 35 years’ experience in the global technology sector, Young has held senior leadership roles across software, communications and data-driven innovation. Most recently, he served as CEO of Peppermint Technology, where he oversaw a period of highly positive customer and employee satisfaction, significant…
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CHP’s invoicing transformation with RPA
CHP was Highly Commended in the Innovation category at the Housing Technology Awards 2025. Jenny Wilks, head of digital delivery, and Sam Hardy, graduate business analyst, from CHP explain how the housing provider has overhauled its manual invoice processing using robotic process automation. We’re always looking for ways to improve, including adopting new digital solutions…
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Thousands of VIVID residents gain Housing Perks
VIVID Housing’s charitable arm, VIVID Plus, has helped thousands of its customers save money through its partnership with Housing Perks and its dedicated discount app for social housing residents. Housing Perks’ app provides savings of up to 20 per cent at over 100 well-known retailers, including supermarkets, high-street shops and online stores spanning food, fuel,…
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Darlington Council cuts arrears & boosts FTA collections with Mobysoft RentSense
Darlington Borough Council has cut its arrears from over £1m to £885,000, a reduction of £145,000, following its use of Mobysoft’s RentSense software for its income collection processes. The council has also doubled its collections from former tenants’ arrears, from £81,000 to £187,000 in one year, alongside a caseload completion rate of 91 per cent…
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Manningham Housing exceeds arrears target with RentSense
Manningham Housing has exceeded its year-end arrears target following its use of Mobysoft’s RentSense software, with its arrears down to 3.1 per cent, against an annual target of five per cent. By automating key income-collection tasks and providing clear analytics, RentSense has enabled the housing provider’s income team to action 100 per cent of its…
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