Halton Housing has automated most of its universal credit processes using Infinity Group’s BrikHousing software, with its UC processing cut from five weeks to just 10 hours. Halton Housing processes over 3,000 rent verifications every year for tenants receiving universal credit. Before the introduction of BrikHousing, one member of staff would spend five weeks manually…
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Finance Management
Prima Housing’s arrears fall with RentSense
Following its recent implementation of RentSense, Prima Housing has brought its arrears down to just 2.3 per cent, comfortably beating its target of 3.4 per cent. Lisa Gaskell, income manager, Prima Housing Group, said, “RentSense has been a game-changer. For our team of four income officers, we save the equivalent of one person’s workload each…
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Calico Homes cuts arrears with RentSense
Calico Homes has reduced its arrears to 2.4 per cent after its deployment of RentSense, alongside its former-tenant arrears falling to 1.9 per cent. Calico Homes’ income team is primarily using RentSense to focus on its tenants needing the most support, resulting in the team’s weekly caseload falling from 1,200 to 870 arrears cases. Hayley…
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New income recovery software from Voicescape
Voicescape has launched new income recovery software for unsecured debts from tenant repayment agreements. Voicescape’s Agreements Manager has been developed to enable social landlords to manage, track and optimise failing tenant payment agreements in a more controlled, active and lower risk way. The aim is to reduce break rates, lower the cost of managing agreements…
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Asprey Assets at YMCA
YMCA St Paul’s Group has begun a three-year partnership with Asprey Management Solutions with the introduction of its Asprey Assets solution for planned works and asset management. Asprey Assets will be used to improve YMCA SPG’s property condition processes, ensuring that the facilities it offers young people are well-maintained and safe. The partnership is also…
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The rent revolution – The case for AI-powered payments
For millions of people across the UK, social housing represents more than a roof over their head – it’s a family home, a lifeline against rising rents and a foothold in uncertain times. But behind every rent payment lies an uneasy balancing act of stretched tenants, squeezed landlords, rising costs and capped increases. Social housing…
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