Mat Ashmore, head of ICT at North Lincolnshire Homes explains about how making the workforce truly mobile has revolutionised the way staff work. By using technology, we have been able to create a virtual world where people can work from wherever they are, removing the need to be office-based full-time but still being in contact…
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Mobile Working
Vivark in the cloud with Oneserve
Housing repairs and maintenance provider Vivark is mobilising its workforce with a new cloud-based service from Oneserve. The field service management software and tablet devices will be used to improve collaboration and communication between Vivark’s 160 field operatives and its office-based staff, call centre teams and contractors. Oneserve was launched in 2011, having been originally…
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Bring your own device – Is it right for you?
Housing Technology interviewed experts on the ‘bring your own device’ (BYOD) trend from Accellion, Diligent Boardbooks, JMC IT, MET, Microsoft, Oneserve and Sovereign Business Integration Group to find out how BYOD is relevant to housing providers, its advantages and disadvantages, its different delivery models and who is driving its adoption in housing. The BYOD trend…
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Peak-Ryzex & 1st Touch mobilise £200,000 of savings for South Yorkshire Housing
South Yorkshire Housing Association has reported that it has saved over £200,000 and completed more than 1,100 extra jobs during its first year of using a mobile working system from Peak-Ryzex and 1st Touch. South Yorkshire Housing’s responsive repairs team previously used a paper-based scheduling process for managing all maintenance and repair jobs. This was…
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Halton Housing selects 1st Touch for responsive repairs
Halton Housing Trust has completed the first stage of a widespread implementation of a mobile working system from 1st Touch. The PDA-based system is already being used by 25 of the housing provider’s responsive repairs workers and will eventually be available to all customer-facing staff. Halton Housing’s previous mobile technology had a number of limitations…
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AccuServ & 1st Touch consortium supports award-winning Osborne
A consortium of technology suppliers led by 1st Touch has helped Osborne, the property services, civil engineering and construction business, to win the Institute of Customer Services’ Best Application of Technology Award earlier this year. Osborne beat competitive entries from many leading UK companies, including Prudential, British Gas, RBS and Barclays. The integrated maintenance and…
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