Housing repairs and maintenance provider Vivark is mobilising its workforce with a new cloud-based service from Oneserve. The field service management software and tablet devices will be used to improve collaboration and communication between Vivark’s 160 field operatives and its office-based staff, call centre teams and contractors.
Oneserve was launched in 2011, having been originally developed as the in-house system at Connaught. Oneserve bought the rights to the system when Connaught went into administration. Vivark is part of the First Ark Group.
The Oneserve system will be mainly used for Vivark’s void management services, which demands close working between the company’s 50 void workers and a number of contractors to turn around vacant properties quickly. In future, the system will also be developed for use in gas servicing, supply chains, customer relationships and stock management.
The software includes a mobile app that can be used to complete surveys, upload photos and log completed work, as well as a web service which allows real-time data to be passed quickly between the team, contractors and sub-contractors.