Housing Technology began at the end of 2007, with our first edition published in January 2008, and here we are now, 99 editions later with our 100th edition (in case you missed our subtle front cover). So much has changed since George Grant (prev. head of alliances at the National Housing Federation & IT business…
Celebrating 17 years of technology in social housingRead More →
Repairs & Mobile Working
The next generation of housing IT
Housing Technology’s editorial team is in the middle of researching the next generation of IT providers for our sector, the results of which will be published in our special Proptechs & Housing IT Start-ups 2024/25 report in July. If you’re using or investigating innovative software options from smaller technology start-ups and/or proptechs, we’d love to…
The next generation of housing ITRead More →
Flagship on schedule with Totalmobile
Flagship Group has taken on a suite of software from Totalmobile, covering work-order management, workforce scheduling, mobile working and field-service intelligence. Totalmobile’s platform is intended to give the housing provider a flexible approach to real-time updates on service requests, problem reporting and resource requests. The software will also allow Flagship’s tenants to be kept informed…
Flagship on schedule with TotalmobileRead More →
Bring on the orchestra…
With more and more housing providers adopting technologies and processes such as artificial intelligence (AI), robotic process automation (RPA) and business process management (BPM), just waiting in the wings is process orchestration (a.k.a. event orchestration). At present, most housing providers’ automations are limited to a task level (tactical), whereas orchestration is the automation of linked…
Bring on the orchestra…Read More →
Totalmobile’s 135,000 lone-worker alerts
Totalmobile’s software for protecting lone workers has handled 135,000 alerts from its 100,000 users in the past year. Totalmobile’s team dealt with around 370 alerts per day in 2023, from lone workers in the public, commercial and property sectors across the UK and Ireland who felt they were in danger and/or facing an imminent threat….
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The satisfaction equation
Macroeconomics, maintenance & centralisation Residents are at the heart of housing providers’ operations, and residents’ experience of repairs and maintenance services, whether provided in-house or through contractors, is the key to achieving high satisfaction levels. We recently commissioned a resident-centric report, ‘Experience is Everything’, exploring the macroeconomic context that has created the ongoing housing and…
The satisfaction equationRead More →
