More and more businesses are focused on optimising the customer journey. They are mapping out the way customers interact with them and their typical process of ‘flowing through the organisation’, and then looking at how they can best streamline that process in order to improve the customer experience. With the customer journey continuing to become…
Bringing people together – Transforming customer service with Microsoft TeamsRead More →
Contributed Articles
Gaining Cyber Essentials certification at Link
As part of our on-going work towards digital security, Link Group has recently been accredited with the Cyber Essentials certification. The government-backed scheme helps organisations ensure adherence with security best practice for protection against the most common cyber-attacks. Cyber Essentials seeks to help businesses defend against most cyber-attacks, attacks which are generally very basic in…
Gaining Cyber Essentials certification at LinkRead More →
Reimagining compliance
When I was asked to write this short article, I understood that the purpose was to provide a documented process that defines what we do now, and what the future would look like with technology. Interestingly, my next thought was “how can you reimagine something that people still don’t fully understand?” Compliance is simply defined…
Reimagining complianceRead More →
Digital identity for vulnerable people
Etive Technologies is working with the Government Digital Service (GDS), Post Office, DWP and Tower Hamlets Council on a leading public- and private-sector project to implement highly-assured online identities for hard-to-reach customers, that are fully interoperable with Gov.uk’s Verify service. This beta project will support vulnerable citizens who lack a digital footprint to achieve an…
Digital identity for vulnerable peopleRead More →
Diving in at the shallow end
Sovereign Housing’s head of digital services, Sam Dart, will be speaking at Housing Technology’s ‘Connected Communities 2019’ event at the BT Tower in London on 10 September. He has been at the forefront of a shift to a cloud-based portal at Sovereign Housing. Making life as easy as possible for Sovereign customers is at the…
Diving in at the shallow endRead More →
Transferable IT skills & becoming a housing trustee
I realised a few years ago that I wanted to become a board member for a housing provider and so be able to continue using skills and knowledge gained during a wide-ranging ICT career. The idea fitted in with the voluntary work that I have done for almost 20 years, helping resolve ICT problems for…
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