Housing providers’ IT projects now support a rapidly changing, increasingly mobile workforce that provide services to increasingly tech-savvy and demanding tenants. In a world where customers are used to placing orders via smartphone for next-day delivery, the bar is now set high for repairs and maintenance service levels and innovation including IoT; and residents can…
When housing IT projects go wrongRead More →
Contributed Articles
Spotlight on gender in housing IT
Coastal Housing Group and Sovereign Business Integration Group look at how gender diversity in housing IT is changing in a traditionally male-dominated sector. Has the role of women in society ever been so hotly debated? From women’s suffrage to the recent gender pay gap headlines, the debate rages on. Recent reports have gone onto reveal…
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Asset data and the VfM standard
Homes England has a revised value for money standard that requires you to make the best returns on your assets: Does it feel like you could be going in the right direction at last? As ever, the devil is in the detail, as Mike Victory Rowe explains… The Homes England consultation to strengthen the VfM…
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Blacklight CRM at PA Housing
Many of you will be familiar with customer relationship management (CRM) systems, either as a module of a housing management system or as a separate system interfacing, or better still, integrating with your HMS. This story is how two housing providers came together and embarked on a project to procure and implement a new CRM…
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Universal credit and the power of data
There is still considerable uncertainty across the housing sector as many organisations wait to see what the impact of the full roll-out of universal credit will be for their organisation. Therefore, we wanted to speak to organisations all over the country to find out what they thought the impact would be and how they are…
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Mergers & IT integration
When two housing providers decide to join together, whether through merger or acquisition, the goal is to become a provider that’s better than the two could be working alone. There is a ‘one plus one equals three’ aspiration that should be good news for the providers and their residents. Ensuring the right technology solutions are…
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