This article is based on the presentation I recently gave at the Housing Technology 2019 conference; coincidentally, it was exactly five years ago at the same event that I first began talking about the internet of things in social housing. Whenever I have met social housing and IT professionals, they have reflected that placing sensors…
Whatever happened to the internet of things?Read More →
Contributed Articles
Testing – A route to stress or success?
Why is it some people find testing software so difficult and stressful? In this article, I will look at not only some areas of best practice but also the pitfalls. Testing software implementations is a big thing! It’s important to get that out of the way. Too many times companies implementing new software treat it…
Testing – A route to stress or success?Read More →
Design thinking… Methodical problem-solving for people-centric businesses
According to a recent Department for Business, Innovation and Skills report, every £1 invested in design leads to an average return on investment of £25. Design thinking When asked to describe ‘design’ as a process or an outcome, most people would focus on the visual deliverables of a traditionally ‘visual’ exercise, but design as a…
Design thinking… Methodical problem-solving for people-centric businessesRead More →
Self-service portals & Microsoft Dynamics… What next?
Once you’ve installed Microsoft Dynamics, what next? Well, the product itself has the flexibility to be extended in many different directions, and most of our customers are usually wanting to extend Dynamics so that others can access it via implementing a portal. Portals are an attractive proposition to many customer-facing organisations, offering the ideal win-win…
Self-service portals & Microsoft Dynamics… What next?Read More →
The deer park of integration – Controlling your rutting stags
In recent projects, I have increasingly found that it’s all about revolutionising the self-service experience for residents. The majority of tenants, even elderly ones, are prepared to self-serve (or their offspring will quite often tackle it for them), and done well, it can be more convenient, faster and available 24/7 for all the bread-and-butter interactions….
The deer park of integration – Controlling your rutting stagsRead More →
Mitigating business disruption events
The social housing sector is at significant and growing risk of disruptive incidents that can affect housing providers and their tenants. The fallout from the Grenfell Tower fire has rightly heightened all housing providers’ sensitivity to their duty of care towards tenants when a potentially life-threatening disaster strikes; even a lift breakdown in a tower…
Mitigating business disruption eventsRead More →
