Link embarked on a transformative cyber-security journey in 2019 by implementing mandatory multi-factor authentication (MFA). This initiative empowered all colleagues to combine their password with a one-time code provided by SMS, voice call or authenticator app. This article delves into the strategic approach taken by Link to fortify its cyber-security posture and reduce the threat…
An anti-phishing recipe – MFA & security awarenessRead More →
Contributed Articles
The power of collaboration – Embracing AI in housing
Artificial intelligence (AI) has the potential to revolutionise social housing by enhancing efficiency, improving service delivery, and increasing tenant satisfaction. However, to fully embrace its potential in our sector, we need to ensure a collaborative effort focused on sharing experiences, knowledge and best practices. Drawing on insights from our recent white paper (Embracing AI in…
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Some things change, some stay the same
When I reflect on two decades of technology in social housing, I think about The Pretenders… Towards the end of the decade known as the ‘noughties’, it wasn’t uncommon to still find green-screen systems, probably encased in a more friendly GUI, running at the heart of your typical housing provider. These business-critical systems would be…
Some things change, some stay the sameRead More →
Raven Housing’s award-winning Better Connected project
Raven Housing Trust won the gold award in the customer/tenant services category of the inaugural Housing Technology 2024 awards. Mark Baker, executive director of resources and deputy chief executive at Raven Housing Trust, explains the digital transformation and customer experience programme behind its ‘Better Connected’ programme. Raven Housing Trust has spent the past three years…
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Smart solutions vs. the data deluge
John McEwan, head of systems development at FireAngel, explores how housing teams can automate and leverage data from smart devices to make informed decisions, enhance property management and ensure residents’ welfare. From temperature and humidity sensors to water leak detectors and smart smoke alarms, the range of interconnected devices available for housing providers continues to…
Smart solutions vs. the data delugeRead More →
Data-driven strategies for tenants’ well-being & compliance
Since the Social Housing Regulation Act (SHRA) came into effect last year, a key focus for social housing providers has been how to make the best use of their data. Leveraging data is essential to proactively address tenant well-being, meet stricter consumer standards for repairs and enhance information sharing with residents. Better data access, management…
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