HACT has launched version 1.0 of its free data standard for housing IT. Created in conjunction with 17 housing providers, the data standard focuses on core tenant data, and the voids and allocations process. It includes a reference data model, data exchange standards, supporting documentation, and implementation business cases. Andrew van Doorn, chief executive, HACT,…
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Grand Union on track with Kirona
Since moving to the latest version of Kirona’s Dynamic Resource Scheduler (DRS v5), Grand Union Housing Group has increased its scheduled jobs by 46 per cent. Having used an earlier version of DRS since 2014 for its maintenance and repairs teams, Grand Union invited Kirona to review its use of the software following its upgrade…
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Ashford Borough Council on the go with Housing Support Pro
Ashford Borough Council has adopted mobile working for its housing officers with Housing Support Pro’s Client 360 software integrated with its existing Orchard housing management system. By introducing the tablet-based Client 360, which instantly provides tenant details and raises service forms in real-time, the council’s tenancy management and housing officers can now access tenancy and…
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Alcove pioneers ‘Alexa skills’ in housing
Assistive technology company Alcove, who has been helping older and disabled adults in housing schemes across the UK remain safe for the last three years using its IoT-based digital care ecosystem, has reported that it is the only company of its kind in the UK to have built a care ‘skill’ on Amazon’s Alexa devices…
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GCI implements Skype contact centre for Shelter
GCI has won a Skype for Business contract with Shelter. The housing and homelessness charity will use the latest cloud technology to run a more flexible contact centre to help the 60,000 people that call every year for help with their housing needs. Stuart Moore from Shelter said, “Staffed by just 30 housing advisers, we…
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Accent delivers omni-channel contacts with MIS AMS
Accent Group has gone live with MIS AMS’s ActiveH CRM system in its omni-channel ‘Accent Connect’ contact centre. Accent Connect, based on Contact Expert software linked to ActiveH, is already resulting in measurable benefits for staff and the housing provider’s 37,000 tenants through a single 360-degree view of Accent’s properties and tenants. Danielle Mould, call…
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