Ashford Borough Council has adopted mobile working for its housing officers with Housing Support Pro’s Client 360 software integrated with its existing Orchard housing management system.
By introducing the tablet-based Client 360, which instantly provides tenant details and raises service forms in real-time, the council’s tenancy management and housing officers can now access tenancy and property data across its entire portfolio, including contact details, repair and payment history.
Tenant data is collected faster and instantly transmitted to Ashford Borough Council’s management team, while housing officers have the ability to manage their own workloads using apps on their mobile devices as well as removing the need for them to waste time returning to the office to complete paperwork between visits. The council can also respond to issues such as fly tipping due to real-time alerts from on-site housing officers.
John Young, housing property and technology manager, Ashford Borough Council, said, “With Client 360, our day-to-day operations are much more efficient and, most importantly, we get to see more tenants that need our help faster.
“Other solutions require a lot of internal support, which isn’t the case with Client 360 because it’s all hosted and managed by Housing Support Pro. Furthermore, Client 360 has pre-designed digital forms for new tenant sign-ups and arrears management. Void, tenant and property surveys are also available via mobile apps.”