Raven Housing is implementing an online tenant portal from Aareon, alongside its existing AAreon QL housing management system. The MyRaven portal, which will offer a range of online services to over 6,500 tenants across Surrey and Sussex, will free-up Raven’s call-centre staff to spend more time with those in greater need. Once fully operational, the…
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News
Launch of SaaS GDPR from iConfirm
The iConfirm platform is designed to make GDPR compliance easier by giving businesses the opportunity to obtain and document consent for processing personal data, authenticate consent-givers, restrict data processing until consent is obtained, inform individuals of the purpose of data gathering, manage access controls and generate reports, and provide an end-user portal where the user…
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Clarion creates CIO role
Clarion Housing Group has appointed Ian Woosey to its newly-created role of chief information officer. Before joining Clarion, Woosey was CIO of, respectively, food distributor Brakes and Carpetright. Woosey’s role will focus on IT, business solutions, data and business intelligence functions, as well as preparations for the initial roll-out of Clarion’s ERP platform later this…
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EMH connects with Cloud Dialogs
The amalgamation of four housing providers into EMH Group has led to the organisation completely revamping its IT systems, including the implementation of Cloud Dialog’s Service Connect for repairs reporting, scheduling and mobile working. Helen Bradford, group head of ICT, EMH Group, said, “We recognised early on that we needed completely new IT systems to…
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Renfrewshire’s IoT trial with iOpt Assets
An internet of things (IoT) initiative in Renfrewshire is helping to tackle fuel poverty in social housing and could save local authorities millions of pounds on property management and repair bills. Working with Renfrewshire Council, smart asset management company iOpt Assets has been detecting temperature, humidity, and carbon dioxide levels at 50 social homes around…
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Corgi launches compliance software
Launched a year ago, Corgi Technical Services has reported on the success of its Compliance Document Management System (CDMS), developed to seamlessly link into housing providers’ gas and electrical compliance workflow processes. CDMS reads any electronic documents produced by any third-party data-capture or certificating software without the need for direct integration. Using artificial intelligence (AI),…
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