Raven Housing is implementing an online tenant portal from Aareon, alongside its existing AAreon QL housing management system. The MyRaven portal, which will offer a range of online services to over 6,500 tenants across Surrey and Sussex, will free-up Raven’s call-centre staff to spend more time with those in greater need.
Once fully operational, the services available through the MyRaven portal will include making payments, viewing statements, balances and arrears, reporting ASB and other nuisances, requesting and scheduling repairs, and generating electrical and gas certificates after inspections.
Raven Housing has already signed up 1,500 tenants to the service, thereby meeting its short-term goal of having 20 per cent of rent payments (excluding direct debits) made through the portal, and aiming eventually for 50 per cent of rent payments to be made via the portal.
Joanne Silner, customer services manager, Raven Housing Trust, said, “The MyRaven portal has already proved very popular with tenants. We’re confident that as the range of services offered expands, MyRaven will become the main channel of choice for many of our residents who appreciate its convenience.”