Northgate Public Services has been sold by Cinven Private Equity to NEC Corporation for £475 million. Northgate’s customers include around 200 housing providers and 95 per cent of UK local authorities. NEC’s biometric scanning and facial recognition products will be integrated into some of Northgate’s core software platforms. NEC’s global network will also enable Northgate…
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News
Castleton’s repairs contract with Places for People
Places for People has extended its contract for Castleton Technology’s Maintain software (formerly ImpactResponse), covering repairs management, technical services, cloud hosting and integration middleware for the housing provider’s core business applications. The Castleton software is now being used by 500 repairs and maintenance operatives, 200 back-office staff and 60 customer service advisors, and covers over…
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Thrive’s Aareon self-service app
Thrive Homes has launched a self-service tenant app based on Aareon’s 1st Touch software. The myThrive app covers tenants’ rent balances, repair bookings, payments, ASB and nuisance reporting. The app integrates with the housing provider’s existing Aareon QL CRM system, so that all online enquiries made via the app are updated on the tenants’ main…
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Peabody’s personalised service charges with TriPartum
Peabody is enhancing customer experience and engagement through a new annual service charges communication initiative with TriPartum. James Shand, managing director, TriPartum, said, “We met Peabody’s key stakeholders and created then delivered a 16-page personalised colour booklet which clearly and concisely outlined each tenant’s annual service charges, replacing a standardised, impersonal service charge document.” The…
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Aareon’s new Southampton office
Aareon has opened a new office in Southampton Science Park, making it one of three Aareon UK offices and cementing its merger with 1st Touch. Peter Birkett, CEO, The University of Southampton Science Park, said, “1st Touch originally came to the innovation centre at the Science Park in 2008. Since then, it has been very…
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Coastline takes Service Connect from Cloud Dialogs
Coastline Services, the commercial arm of Coastline Housing, has completed the implementation of Cloud Dialogs’ Service Connect to support its repairs, job costing and appointment scheduling operations. Service Connect is designed around giving individual managers and supervisors dashboards that show them anything that needs attention in real time. Coastline said that this has led to…
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