Eastend Homes has awarded a new IT support contract to Sovereign Business Integration Group for the next five years. The contract is based on Sovereign’s managed IT services, and includes ‘as a service’ options for back-up, disaster recovery and firewall security. John Henderson, managing director, Eastend Homes, said, “We are well aware of the cyber-attacks…
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News
Peaks & Plains’ Capita portal
Peaks & Plains Housing Trust is now using Capita’s OpenAccess software to create a tenant portal, integrated with its OpenHousing, DRS and Totalmobile software for housing management, scheduling and mobile working. Gary Naylor, repairs operations manager, Peaks and Plains Housing Trust, said, “By using OpenAccess integrated with OpenHousing, DRS and Totalmobile, the tenant simply logs…
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Housing providers’ struggle with data, payments & mobility
According to research from Phoenix Software and VMware, UK housing providers are struggling with how they handle data, tenant payments and remote working. The software providers’ research found that 75 per cent of housing providers don’t think their organisation is effectively using the information it stores, with almost 50 per cent expecting to need to…
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Clearer performance at Welwyn Hatfield Council
Welwyn Hatfield Borough Council has deployed reporting and performance management software from Clearview to give the council a more transparent and joined up approach to project and risk management and capture its strategic objectives and goals. Lucy Aston, business excellence manager, Welwyn Hatfield Borough Council, said, “The new Clearview system will make sure our performance…
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SLH cuts arrears with Orchard Income Analytics
Following Orchard’s launch of Income Analytics at its customer conference in November 2017, South Liverpool Homes is now using the software to transform how they manage their income and arrears. Income Analytics has been designed to use the latest analytical techniques to combat the growing number of arrears cases resulting from universal credit and welfare…
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Flagship’s Switchee IoT expansion
Following the successful trial of Switchee IoT devices at 10 Flagship properties in 2017, the housing provider is now extending the project to almost 500 properties across Norfolk and Suffolk, with the aim of reducing fuel poverty and rent arrears, preventing damp and mould, and improving boiler maintenance. The first phase involved Flagship, Switchee, Gasway…
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