Following Orchard’s launch of Income Analytics at its customer conference in November 2017, South Liverpool Homes is now using the software to transform how they manage their income and arrears.
Income Analytics has been designed to use the latest analytical techniques to combat the growing number of arrears cases resulting from universal credit and welfare reform. Orchard’s software was developed in partnership with Coast and Country Housing, First Ark, Livin Housing and Phoenix Community Housing.
Ian Cresswell, director of risk and technology, South Liverpool Homes, said, “With the continued roll out of universal credit and further economic pressure on tenants’ finances, it’s increasingly important that we can predict those who are likely to fall into rent arrears.
“Orchard’s Income Analytics platform is a truly integrated, mobile-ready solution that enables our staff to manage customers more effectively while reducing the time taken on individual rent arrears cases. It is completely aligned to our ‘digital now’ strategy and will help to minimise the impact of rent arrears on everything else that we are trying to achieve.”