Castleton Technology has announced that it is using Sunrise Software’s IT service management (ITSM) solution to enhance the IT support and managed services provided to its customers. Replacing four different helpdesk systems, Sunrise is now also used as the engineering service desk, scheduling time, workload, stock levels and project deliveries. Paul Rogers, professional services director,…
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Rhondda gains £500,000 surplus with Neighbourhub
Rhondda Housing Association has deployed Visualmetrics’ Neighbourhub Cloud performance management software to drive transformation, ensure sustainable service delivery and achieve a £500,000 (140 per cent) increase in surpluses during its first year of operation. Before its implementation of Neighbourhub Cloud, Rhondda Housing was facing reduced incomes due to welfare reform, universal credit and the local…
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Housing Contact boosts Johnnie Johnson’s tenant engagement
Johnnie Johnson Housing Trust is now using Housing Contact’s automated customer contact services as part of an ongoing transformation programme, with particular emphasis on rental arrears and tenant feedback. Following a pilot project last year, Johnnie Johnson Housing will now embed Housing Contact’s technology as part of its income collection strategy, helping to increase engagement…
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Co-operative Housing Ireland chooses Castleton
Co-operative Housing Ireland has chosen to implement Castleton Technology’s housing management, EDRM, agile and reporting solutions. These solutions will also be hosted by Castleton’s managed services division over a 10-year partnership. The project is now under way and is due to be completed with all solutions live in 2018. Pat Moyne, head of corporate services,…
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Midland Heart deploys Orchard OpenAccounts
Midland Heart has replaced its previous finance system with OpenAccounts from Orchard, based on the software’s asset processing capabilities, ease of integration and overall simplicity. Martin Temple, finance operations manager, Midland Heart, said, “We needed a straightforward, easy-to-maintain system that would be simple to administer and could control costs. “During the procurement process, our team…
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Gentoo’s Streetwise combats domestic abuse with Chelmer Housing
Gentoo has signed a three-year contract with Chelmer Housing on behalf of the Essex Housing Officers Group to provide its Streetwise software to log instances of domestic abuse and provide early interventions for victims and families across Essex. Streetwise is a case management system that helps protect communities and improve lives by using existing data…
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