Johnnie Johnson Housing Trust is now using Housing Contact’s automated customer contact services as part of an ongoing transformation programme, with particular emphasis on rental arrears and tenant feedback.
Following a pilot project last year, Johnnie Johnson Housing will now embed Housing Contact’s technology as part of its income collection strategy, helping to increase engagement with tenants facing difficulties with rental payments.
The housing provider is also using Housing Contact’s insight software to gather immediate tenant feedback on a raft of services to help measure value for money. These will include the performance of repairs and maintenance services, monitoring how ASB complaints are handled, and tenant satisfaction with the early stages of each letting process.
Kathryn Bradbury, assistant director of homes and services, Johnnie Johnson Housing, said, “We were impressed by how Housing Contact’s automated technology has delivered instant results. The technology has been easy to implement and has improved efficiency and performance.”