Following the roll-out of Civica’s Keystone integrated asset management software, Cartrefi Cymunedol Gwynedd’s front-line staff can now answer tenants’ queries at the first point of contact across a range of areas including planned works, stock-condition data and servicing due dates. Furthermore, CCG surveyors are actively collecting and validating stock condition data out in the field…
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News
Orchard wins five-year extension with Catalyst Housing
Catalyst Housing has just signed a five-year agreement with Orchard to continue its use of Orchard Housing, Promaster and Wisdom Document Management. As part of the deal, the housing provider has also added Orchard Messaging to its existing package of applications in order to manage SMS exchanges with its tenants relating to rents and arrears.
Record-breaking year for Orchard
Orchard Information Systems has announced record revenues of £16 million for the past financial year (FY2016-17). The company reported that reinvestment of profits in its people, products and expertise had been rewarded with strong organic growth from both existing and new customers across housing, finance and asset management. Orchard’s FY2017 annual revenues of £16 million…
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Paradigm opts for LANSA’s low-code development platform
Paradigm Housing has delivered the next phase of its digital transformation programme, a tenant portal and mobile workforce solution, using LANSA’s ‘low-code’ development platform. These latest additions integrate with Paradigm’s existing LANSA-built housing management system. By choosing to build in-house, using LANSA’s single-language solution, Paradigm said that it had created the specific business applications it…
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Capita’s impact on WDH’s independent living schemes
Following the introduction of Capita’s Advantage Impact web-based system, WDH’s services for vulnerable tenants at its 42 independent living schemes across Wakefield have now been fully digitalised, with all customer and scheme information stored electronically. Until the end of 2015, the schemes were all managed via paper and basic spreadsheets. WDH and Capita reported that…
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Together Housing partners with Rant & Rave for real-time feedback
Together Housing Association has signed up with Rant & Rave in order to gain better customer insights. Together Housing has introduced Rant & Rave’s Fast Feedback solution which uses text messages to generate faster customer feedback and insights that can be acted on immediately. By sending a text message to every Together Housing tenant after…
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